Shipping Information

We carefully prepare every order to ensure your jewelry arrives safely and on time.

Processing & Production Time

Orders are typically shipped within 4–7 business days.

Please note that personalized products require additional time, as each piece is made to order:

Design drawing: up to 2 business days

Production time: up to 7 business days

These steps ensure accuracy, quality, and attention to detail for every personalized item.

Shipping Times

Delivery times may vary depending on the destination and courier once the order has been shipped. Estimated delivery times will be provided at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order value. Any ongoing free shipping promotions will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment at any time.

Customs & Duties (International Orders)

For orders shipped outside the European Union, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer.

Delivery Issues

In the event of delays, damage, or delivery issues, please contact our customer support. We will assist you promptly and work with the courier to resolve the matter.

Incorrect Address

Please ensure that your shipping address is complete and accurate before placing your order. We cannot be held responsible for delivery issues caused by incorrect or incomplete address details.

Need Assistance?

If you have any questions regarding shipping or your order status, our support team is always here to help.